SERA YA FARAGHA – HUDUMA YA WHATSAPP YA URA SACCOS LTD (MAJARIBIO)
URA SACCOS Ltd inatoa huduma ya majaribio ya WhatsApp inayojibu maswali ya wanachama kuhusu kanuni, mikopo na bidhaa za chama, kwa kutumia nyaraka zilizochapishwa na chama.
Taarifa tunazopokea
- Namba yako ya WhatsApp na ujumbe unaotutumia.
- Ukiamua kuunganisha namba yako na uanachama wako, namba ya utambulisho unayotuma hutumika kukuthibitisha tu; haihifadhiwi. Namba ya uthibitisho hutumwa kwa SMS, si kwa WhatsApp.
Jinsi tunavyozitumia
- Kujibu swali lako na kuthibitisha kuwa wewe ni mwanachama.
- Hatuuzi taarifa zako wala hatuzitumii kwa matangazo.
Taarifa zinapopita
- Kila ujumbe wa WhatsApp hupita kwa Meta (WhatsApp Business Platform), ambayo huuchakata kwa masharti yake na inaweza kuuhifadhi nje ya Tanzania.
- Majibu hutayarishwa kwenye seva za chama. Ujumbe wako hautumwi kwa huduma nyingine ya nje.
- Katika hatua hii ya majaribio, salio lako na taarifa za mikopo yako hazitumwi kwa WhatsApp.
Muda wa kuhifadhi
- Maandishi ya ujumbe hufutwa mara baada ya kujibiwa.
- Swali lililofichwa namba binafsi na jibu lake: siku 30.
- Kumbukumbu kwamba ujumbe ulifika au ulitumwa: siku 90.
- Kumbukumbu za uthibitisho (bila maudhui): mwaka 1.
Haki zako
- Tuma STOP au SITISHA wakati wowote ili kuondoa namba yako na kusitisha ujumbe wote.
- Unaweza kuomba kuona, kusahihisha au kufuta taarifa zako kupitia tawi lako au ukurasa wa Mawasiliano: https://urasaccos.co.tz/?page_id=28503
Sera hii inaweza kubadilishwa; toleo jipya litawekwa kwenye ukurasa huu.
PRIVACY POLICY – URA SACCOS LTD WHATSAPP SERVICE (PILOT)
URA SACCOS Ltd runs a pilot WhatsApp service that answers members’ questions about the society’s rules, loans and products, using documents the society has published.
Information we receive
- Your WhatsApp number and the messages you send us.
- If you choose to link your number to your membership, the identity number you send is used only to verify you; it is not stored. The verification code is sent by SMS, not by WhatsApp.
How we use it
- To answer your question and to confirm that you are a member.
- We do not sell your information or use it for advertising.
Where it travels
- Every WhatsApp message passes through Meta (WhatsApp Business Platform), which processes it under its own terms and may store it outside Tanzania.
- Answers are prepared on the society’s own servers. Your message is not sent to any other outside service.
- During this pilot, your balances and loan details are not sent over WhatsApp.
How long we keep it
- The text of a message is deleted as soon as it has been answered.
- The question, with personal numbers masked, and its answer: 30 days.
- A record that a message arrived or was sent: 90 days.
- Verification records (no content): 1 year.
Your rights
- Send STOP or SITISHA at any time to remove your number and stop all messages.
- You can ask to see, correct or delete your information through your branch or the Contact page: https://urasaccos.co.tz/?page_id=28503
This policy may be updated; the new version will be posted on this page.